Terms of Purchase

1. Orders and Payment

All orders placed on our website are subject to acceptance and product availability. After placing an order, you will receive an email confirmation acknowledging receipt it does not confirm acceptance of the order.

We may cancel or refuse any order for reasons including suspected fraud, incorrect pricing, or product unavailability.

All prices are listed in USD (or your local currency if applicable) and include applicable taxes where required. Payment must be made in full at checkout using the available methods.

2. Shipping and Delivery

Orders are processed within 24–48 business hours after payment confirmation.

Delivery within Europe typically takes 3–5 business days. International orders may take longer depending on destination and customs clearance.

You will receive tracking information via email once your order ships. We are not responsible for delays caused by carriers, customs, or other events beyond our control.

3. Returns and Refunds

We want you to be fully satisfied with your purchase.

Returns or refunds can be requested within 30 days of delivery if the product is unused, in original packaging, and in resellable condition.

For hygiene reasons, used products cannot be returned.

To request a return, contact our support team at info@theallevia.com. Once approved and received, refunds will be issued to your original payment method within 5–10 business days.

4. Product Information and Use

Our products are designed to provide natural, non-invasive relief from menstrual pain.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Always follow the user manual and safety instructions. Do not use if you have a pacemaker, heart condition, are pregnant, or suffer from serious medical conditions without consulting a healthcare professional.

5. Warranty

Each Allevia Relief product comes with a 12-month limited warranty covering manufacturing defects under normal use.

This warranty does not cover damage from misuse, accidents, modifications, or improper maintenance.

For assistance, contact info@theallevia.com for repair or replacement options.

6. Limitation of Liability

Allevia Relief is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.

Our total liability is limited to the purchase price of the product.

7. Governing Law

These Terms of Purchase are governed by the laws of the European Union.

Any disputes will be handled in the appropriate jurisdiction of the company’s registered location.

8. Contact

For questions about your order or these terms, please contact us at: info@theallevia.com